Virtual Learning: Experience-ology

Service Description

This month-long program combines storytelling, strategy, and hands-on application to help healthcare teams bridge the gap between patient satisfaction scores and patient reality. Across three 90-minute classes and a personalized 1:1 session, participants move from awareness to action, equipped with practical tools to redesign care from the inside out. Class 1: The Story Behind the Scores Stephanie shares her journey from the boardroom to the bedside, revealing what data often misses. Participants begin to reflect on their own organizational realities through assigned take-home work. Class 2: Experience Management in Action Dive into process improvement and the true patient journey. Teams learn how to diagnose gaps, uncover hidden opportunities, and apply proven frameworks to their own challenges. Class 3: Building the Game Plan Participants bring their reflections and findings back to the group. Together, we review their work, identify priorities, and co-create strategies that align with their culture, patients, and staff. Class 4: 1:1 Strategy Session Each team receives a private session with Stephanie to refine their roadmap and ensure they leave with a clear, actionable plan, built by their people, for their people. By the end of the program, participants don’t just learn about patient experience, they have a tailored game plan to transform it.