The Experiencology Assessment

Service Description

The Experiencology Assessment™ - Where real transformation begins with understanding the stories behind every experience. At hxology, we don’t just measure experience we feel it, walk it, and reveal it. The Assessment helps healthcare organizations uncover the emotions, behaviors, and unseen barriers shaping patient and employee experiences. It blends Stephanie S. Abbott’s dual perspective, as both a healthcare executive and a cancer patient with proven methods to illuminate how culture, communication, and compassion intersect in your care environment. This isn’t another survey or compliance review. It’s a guided exploration of your organization’s human heartbeat. What’s Included 1. Human Experience Audit - A focused analysis of your culture, communication, and connection points across the care continuum. We assess where empathy thrives and where friction limits trust. 2. Shadow & Story Sessions - Through observation and guided storytelling, we capture the lived experiences of patients, staff, and leaders—revealing insights data alone can’t. 3. Secret Human Exercise - Our signature empathy immersion, where we walk through your system as a patient or family member would. We uncover what’s working beautifully and what needs attention, translating real moments into meaningful improvement. 4. Insight & Action Report - A narrative-driven summary that highlights emotional touchpoints, system breakdowns, and opportunities for transformation. Clear, practical strategies guide your next steps. 5. Leadership Integration Session - A coaching-based debrief that turns findings into forward movement. Leaders leave with clarity, ownership, and tools to create sustainable, human-centered change. Designed For: Healthcare organizations ready to move beyond metrics and toward meaning—leaders who believe experience improvement starts with empathy and ends with action. What You’ll Gain A clear understanding of your current experience culture Fresh insight into how patients and staff feel, not just what they say Actionable strategies to strengthen connection and compassion Renewed energy and alignment across your teams Why hxology Because we’ve lived it. From the C-Suite chair to the chemo chair, we know what extraordinary care feels like and what happens when it’s missing. The Experiencology Assessment™ helps you see your organization through the eyes of those you serve, inspiring change that’s not only measurable, but deeply meaningful.