Stephanie S. Abbott

President and Chief Experience Officer of hxology®. She has worked in healthcare since 2009, leading patient and consumer experience inside large health systems, and she now helps other leaders do the same.

Her first Intermountain Health role was Rural Region Director of Patient Experience, working with rural and critical access hospitals. She was later promoted to a corporate System Assistant Director role, supporting experience strategy across a 22-hospital system. She went on to serve as Division Vice President of Patient Experience at HCA after a market coaching role, and as Chief Experience Officer at Adventist Health, where she partnered with executive leadership on enterprise consumer strategy across a $7 billion integrated system and 350+ care sites.

She holds an MBA in healthcare administration from South University and a bachelor’s degree in management and marketing from the University of South Florida. She is a Fellow of the American College of Healthcare Executives and a Lean Six Sigma Black Belt. She completed Intermountain Health’s Advanced Training Program in Clinical Quality Improvement and the Institute for Healthcare Improvement’s High Reliability Program.

She is the author of Buried or Planted: A Healthcare Executive's Journey as a Cancer Patient, which offers a leadership lens on how healthcare operations feel to a patient moving through the system, written from her experience as a healthcare executive and as a cancer patient. With her daughter, Sophia R. Abbott, she wrote Love Is My Superpower, told through the eyes of an eight-year-old about helping children navigate big feelings when a family member is sick, and how they need not feel powerless.

She offers keynote speaking, fractional leadership, human experience design strategy, consulting, and Experience Exchange sessions. She has delivered a keynote at The Beryl Institute’s ELEVATE PX in 2025 and the opening keynote at Planetree’s Person-Centered Care Global Forum in 2026.

She served as faculty for the Institute for Healthcare Improvement (IHI) on CareOS. Her service includes the Partnership for Quality Measurement, a CMS-sponsored program, as an E&M Committee member; the Patient Advisory Council at Moffitt Cancer Center; and the Executive Leadership Committee for Susan G. Komen in the Tampa Bay area.