Lara Klick

Lara Klick has spent more than 25 years building patient experience programs inside hospitals and health systems. Most recently she served as Vice President and Chief Patient Experience Officer at Tampa General Hospital, leading patient experience, patient relations, guest services, and spiritual health across a multi-facility health system and Level 1 trauma center with more than 1,000 beds.

At Tampa General she grew the function from one department of three people to 92 team members across six teams, contributed to a 37 percentile-point increase in the overall rating of care, redesigned the Patient Family Advisory Council, and led visitation during the COVID-19 pandemic so critically ill patients could still see their families. Earlier, she launched the formal patient experience department at Howard County General Hospital and built patient relations and service programs at Sinai Hospital of Baltimore, where she took part in the initial CMS three-state pilot for the national CAHPS program.

Lara is a Certified Patient Experience Professional with an MBA, and Becker’s named her one of its Healthcare CXOs to Know in 2022, 2023, and 2024. She has spoken for Becker’s, Press Ganey, The Beryl Institute, The Opal Group, and ACHE on trust, communication, and the human side of care.